RocketCDN payment issues for existing customers

Incident Report for WP Media

Resolved

Our systems were updated to fix the subscription processing issues for existing customers.

Existing customers were not able to purchase additional CDN licenses or upgrade their existing subscriptions.
Posted Mar 28, 2025 - 20:11 UTC

Identified

We’re currently experiencing an issue with our subscription and payment system, which may affect your ability to process payments or manage your subscription. We apologize for the inconvenience and are working to fix it as soon as possible.

New customers created after March 27th are not impacted.
Posted Mar 28, 2025 - 16:16 UTC
This incident affected: RocketCDN (RocketCDN API).